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Food & Delivery
01Food & Delivery

SO SUSHI

One order. From screen to kitchen to doorstep.

We built a connected ordering ecosystem that brings customer ordering, pre-orders, scheduled orders, kitchen operations and direct delivery into one system.

Live productsosushi.in
SO SUSHI — Customer app
SO SUSHI — Customer app on mobile
Authentic Japanese cuisine, ordered in a few taps — on web or as an installable app.

01 The challenge

What needed solving

SO SUSHI needed more than an ordering website: immediate orders, pre-orders and scheduled bento meals all had to reach the kitchen and the delivery team in the right order, at the right time.

02 What we built

One system, many parts

  • Customer app
  • Ordering
  • Pre-order
  • Scheduler
  • Kitchen management
  • Delivery
  • Admin

Customer

  1. Browse menu
  2. Order now
  3. Schedule bento
  4. Select delivery slot
  5. Track order

Business

  1. Receive order
  2. Kitchen queue
  3. Prepare
  4. Dispatch
  5. Delivery
  6. Order history

03 Customer experience

What the customer touches

SO SUSHI — Customer app
SO SUSHI — Customer app on mobile
Authentic Japanese cuisine, ordered in a few taps — on web or as an installable app.
SO SUSHI — My Bento
SO SUSHI — My Bento on mobile
Accounts, saved delivery addresses, scheduled bento and real-time order tracking.

04 Business operations

What the team runs on

Business system03 / 05

Order received

  • New order arrives with delivery slot
  • Pre-orders & scheduled meals grouped by date
  • Customer and address attached
  1. Customer
  2. Order
  3. Kitchen
  4. Packing
  5. Delivery
Every order — immediate or scheduled — lands in one system.
Business system04 / 05

Kitchen queue

  • Orders sequenced by slot
  • Prepare → Pack
  • Status updates flow back to the customer
  1. Customer
  2. Order
  3. Kitchen
  4. Packing
  5. Delivery
The kitchen works from a live queue, not a phone and a notebook.
Business system05 / 05

Delivery

  • Dispatch by delivery slot
  • Out for delivery → Delivered
  • Order history for the business and the customer
  1. Customer
  2. Order
  3. Kitchen
  4. Packing
  5. Delivery
From kitchen counter to doorstep, with the customer kept informed.

05 The flow

One order. From customer screen to kitchen counter to doorstep.

  1. 01Customer
  2. 02Order
  3. 03Kitchen
  4. 04Packing
  5. 05Delivery

06 The technology

Built in layers

  • Customer experienceMenu, ordering, scheduling and tracking.
  • Business logicSlots, pre-orders and scheduled meals.
  • Real-time operationsKitchen queue and delivery status.
  • DataCustomers, addresses and order history.

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